Website Care & Maintenance
If you know you don’t have, or want, the in-house expertise for a successful website, this might be your best business decision yet.
Focus on the work YOU need to do.
And we’ll focus on making sure your website is doing what it needs to do.
Website maintenance is essential.
News flash: There’s no such thing as a maintenance-free website.
Your website is like a digital version of a houseplant: it needs regular care and attention in order to thrive. Like any other software it needs to be kept up to date.
Without regular and expert care, your once-beautiful digital “houseplant” is dying – or dead. It’s not reaching your customers, your customers can’t find you, and search engines don’t like you.
Our solution: Find someone you trust to maintain your site.
Signs of a Neglected Website
These are just four of the most common problems we see, but there are so many more.
Too slow
Slow & laggy doesn’t win the race, but your site probably didn’t start out that way. Over time, things can get bogged down.
Vulnerable
Compromised security means your site and your users are vulnerable to attacks. As users get more and more savvy online, this is not an acceptable risk.
Reduced trust
A poor user experience results in lower trust in you and your brand perception online.
Google doesn't like you
A poor user experience (UX) translates to poor search engine ranking – and not just on Google, but other search engines too.
Why Sign Up for Maintenance?
We’re all about empowering our clients to have functional, findable websites. But we know that sometimes you don’t have the time or the technical know-how, in house, to manage your website yourself.
Runs - and stays - fast
We monitor your site performance and analyze trends so we can identify and fix issues.
Security
Let’s face it, there are no guarantees. But if your software is kept up-to-date, you reduce the risk of compromising the security of your website.
Regular & reliable backups
On-site and off-site backups, so that if something unexpected happens, we can get you back up and running as quickly as possible. Because when something breaks, you don’t have time to start from scratch!
Fresh, clean, up to date
Ongoing monitoring and updating means your site will look clean, fresh, AND be up to date.
Search engines like you better
Search engines are like fair-weather friends: they only like you when all the conditions are right. Over the years, we see more and more emphasis on websites providing an exceptional user experience. With regular care and maintenance, your user experience will be better. And over time, search engines will be friends with your site again.
Support & expertise in your back pocket
We’re the in-house support you don’t need to keep in-house.
What's Included?
There are two main components to managing a website:
- the public side or “front end”, which is where visitors see all the words and images
- the “back end”, where your software and plugins or apps live.
We believe both those components are critical to providing a good User Experience, and our Care & Maintenance Packages include the following. Custom packages also available.
1. Front End Work: Content Editing
These are tasks that affect the public, visible end of your website, such as adding blog posts or replacing images on a page.
Our Care & Maintenance package includes up to 3 of these tasks per month. Customized packages available.
New Blog Posts
Publishing new blog posts from text documents provided
Minor Page Edits
Adding, removing, or editing text on existing pages
Images
Upload and optimize provided images and adding to web pages
Widgets
Editing or updating widgets
Forms
Modifying and testing existing contact forms
Navigation
Modifying navigation menu items
Upload PDF
Upload PDF documents to website
Moderate
Manage and moderate comments
2. Back End Work
The back end of your website is where the techy stuff is. This is where the heavy lifting happens, and it is critical that these tasks are kept up to date.
This is where small problems can become very big problems, very quickly!
This work affects your user’s experience in ways that most website owners don’t realize. This includes the software which keeps everything running well.
*Troubleshooting issues may require additional fees.
CMS Updates
Major and minor updates
Theme Updates
Updating theme options and verifying function
Plugins
Managing and setting up simple plugins or apps
Redirects
Managing and adding redirects to avoid errors
Tracking
Installing up-to-date tracking and analytics
Site Performance
Performance and Pagespeed monitoring
Compatibility
Minor troubleshooting for plugin and theme compatibility
Functionality
Over time, some software might be discontinued and need to be replaced.
What Clients Say
Choose Your Plan
If you are not already part of our client community, we will need to evaluate your site to be sure our Care Package is the right fit for you. Please Request an Evaluation.
Pay Per Year
Save two months by paying in full.
- Up to 3 Content Updates per Month
- Back End work as shown above
- Monthly Reports to keep you informed
- Regular, Reliable Backups
Pay Per Month
Never worry about the techy bits again.
- Up to 3 Content Updates per Month
- Back End work as shown above
- Monthly Reports to keep you informed
- Regular, Reliable Backups
FAQ
What if my site is already broken?
We’ll take a look and assess, and give our best estimate as to what needs to be done and how long it will take to fix. Request an Evaluation today.
I'm not on WordPress. Can I still sign up?
Our Care & Maintenance Package applies to WordPress clients only. Shopify clients can contact us directly to discuss customized options.
What's the process?
We’ll collect the access information we need for your site and run a preliminary evaluation. If it’s been a long time or there are significant updates required, we’ll contact you with any additional setup requirements.
How do I send in an edit?
Send us an email and we’ll get back to you within 24 hours. The edits covered by your maintenance package are included in our list above.
Who cares about backups?
Only someone who’s never had a problem will ask this question! We back up your site daily and store backups on and off-site for 90 days, so we can get you back up and running as quickly as possible if something happens.
What if my site has been hacked?
If you’ve already noticed a problem, get in touch with your service provider FIRST, and don’t put it off. The longer you wait, the more likely your website will be blacklisted and it will be even harder to get back online. If you are already one of our Maintenance clients, we can help with this.
My website needs an overhaul.
Major rework is not covered by our maintenance plan. Take a look at our Website Rejuvenation page or contact us for a consultation.
Does the monthly fee include hosting?
No. Your hosting fee is an annual cost to your web host, and is not included in maintenance.
Does maintenance include help with my email?
We are not an IT help desk but if we can help, we will. If you need assistance with email configuration, we may be able to help with this.
Do you offer a guarantee?
As with any technology, we cannot guarantee a problem-free website. We want to help and support you throughout your business career, so we do our best to ensure that what you have is working as expected. And we keep reliable backups in case they’re needed.
How do I cancel my Maintenance Plan?
You can cancel anytime by emailing hello@claritywebdesign.ca.
Don't let your website fade into oblivion.
Keep your website happy, and your visitors and search engines will be happy too.