Website Care Plans

24/7 WordPress website management and support.

Focus on the work YOU need to do.

We’ll take care of all your WordPress headaches.

Icon of laptop with heart monitor symbol on screen to show website care and maintenance.

Fuel your website's growth with WordPress Maintenance.

Why choose a Website Care Plan? Consider your website as a thriving plant that craves attention. It thrives when regularly tended to and updated.

Without this care, your once-vibrant digital ‘plant’ wilts or worse – withers away. It loses its connection with your audience, making it harder for customers to locate you. Sometimes it stops working for them entirely. At the same time, search engines stop recommending your site. 

Your solution: Expert partnership.

The Benefits of Maintenance

Whether you drive a Ford or a Ferrari, you know that without regular maintenance, that vehicle might quit working and leave you stranded. Your website needs the same care and attention. The worst thing you can do with your website is ignore it, expecting it to miraculously continue to work just like it did when you first launched it.

Why rely on us for maintenance? Simple. We’re here to empower you with seamlessly operational and discoverable websites. Our team includes WordPress expert engineers, UX designers, accessibility advocates, SEO experts, copywriters, and more. Consider us your in-house support but without the hassle of maintaining an in-house team.

Search engines favor exceptional user experiences. Our meticulous care and maintenance elevate your site’s user experience, which is the key to good search engine results.

Premium WordPress Services

Speed optimization

We aim to have your site loading in under 2 seconds. We test your site and work on all metrics to improve your site speed!

Unlimited 24/7 website edits

Get unlimited website edits when you sign up for a Plus care plan or higher. No cap on time or number of tickets!

Accessibility & SEO audits

Advantage and above plans include regular accessibility checks and improvements, as well as SEO audits to ensure your visibility is maximized.

Security management

Let’s face it, there are no guarantees - we make sure your website is as close to 100% secure as humanly possible with our thoroughly tested security configurations.

Plugin, theme & core file updates

Your plugins, themes, and core files are updated weekly and included in regular reports to make sure your WordPress maintenance services run smoothly.

Mobile and tablet responsiveness

We audit sites on passing Google’s mobile-friendly test and make improvements towards having all pages responsive across current browsers and screen sizes.

24/7 emergency support

Your website is checked 1,440 times a day. And because our team is working 24/7, we can assist any time day or night, 365 days a year.

Core file & database backups

We take real-time external backups of your website on our Amazon S3 servers (and have access to 1-click restore functionality if necessary)

Malware removal

Malware and other malicious activity on websites is fully cleaned out under our care. Our WordPress Malware removal service is included in our Advantage and above plans.

Included in All Plans

Our Website Care Plans give you access to a dedicated team of support experts. Your site has priority support, ongoing expertise, and maintenance so it can stay fast, accessible, and user-friendly.

Every Care Plan comes with the following features:

  • Full transparency into updates, uptime, backups, traffic, performance and our 24/7 WordPress maintenance service.

  • WordPress updates Our team updates all of your core files, plugins, and themes in your WordPress site every single week during low-traffic hours, and we monitor for problematic updates as well as compare the before and after to ensure nothing is negatively impacting your website.

  • WordPress Backup and Restore for cloud backups of core files and databases. All of our plans come with daily backups, paired with emergency support and 24/7 monitoring.

What Clients Say

I’m very grateful for your fast response. We are doing a lot of reach outs right now to invite our best contacts to our book launch celebration. This book is our biggest investment and business development and the website is crucial to that. We are so glad that it is in good hands! Yours!
Altus Growth Partners logo
Pam Fox Rollin
Altus Growth Partners
Our website was very stressful and difficult for our whole board of directors to deal with. I'm not very computer-y myself, and I used to lose sleep worrying about how we were going to deal with the website. Now that we have Clarity looking after it for us, we don't even have to think about it.
Adrienne Wood
Windsor Township Business Association
We’re a small team providing specialized services, so I don’t have the time to manage the website myself. Having it was actually more of a chore than anything else... I can rely on Clarity Web Design Studio and their expertise to handle any questions I have.
Maureen Perry
Owner, Recovered Treasures Furniture Restoration

WordPress Website Care Plans

Essentials

$80

per month

For Standard WP Maintenance

Your website will be fully managed for you all day, every day.

Plugin, theme and core file updates for your WordPress site every single week by our team, tested and reviewed.

Our team is global and 24/7, including weekends, so if a crisis comes up we’ll handle it quickly. We’ve got your back!

Automated site checks 24/7 plus a team of WordPress experts available to help at any time.

Your backups are saved daily on our secure cloud storage using Amazon S3 infrastructure. If anything happens, we have your core files and database stored remotely for easy access and 1-click backup.

WP Activity Log Premium License allows us to keep a record of user changes, ease troubleshooting and identify suspicious behaviour early to thwart malicious hacks.

Plus

$290

per month

For WP Sites Needing Edits & Security

Your website will be kept updated and highly secure with a fully tailored security setup.

+ All Essentials services

Unlimited edits DO include edits to content, changing plugin settings and CSS adjustments. They do NOT include custom development, updating custom code, graphic design, building out a new website or a subdomain.

Our expert team has the best practices and techniques to secure your site, including brute force protection, manual audits of admin user names, real-time monitoring, IP tracking, and more.

Solid Security Pro plugin is one of the most robust security plugins available in WordPress. This plugin has all the bells and whistles to stop hackers, spam and malware in their tracks.

Your backups are saved twice daily on our secure cloud storage using Amazon S3 infrastructure. If anything happens, we have your core files and database stored remotely for easy access and 1-click backup.

Advantage

$395

per month

For WP Sites Needing to Truly Stand Out Online

Your website will be optimized for performance, user experience, and your peace of mind.

+ All Plus services

Regular accessibility checks to ensure your website is compliant with current and evolving standards, to provide the best user experience.

Our expert engineers strive to achieve loading times under 2 seconds. Our WordPress speed optimization service is second to none and keeps your website fast.

We’ll do a full site audit to make sure all your pages pass Google’s mobile-friendly test and that your website works across all browsers and screen sizes.

We will compress all your images and serve the correct size of the image for the container. If you’re looking for an automated and worry-free way to compress your images, we’ve got your back.

Your backups are saved four times daily on our secure cloud storage using Amazon S3 infrastructure. If anything happens, we have your core files and database stored remotely for easy access and 1-click backup.

If your website has been compromised, we’ll identify it and fully clean out any malicious activity on your site. With our 4x daily backups, we can identify these issues within a few hours.

Elevate

Custom

$895+ per month

For WP Sites Needing an Elite Experience

Your website is optimized and ready for serious growth with a personalized content strategy.

+ All Advantage services

Review and assess your SEO strategy, including determining a benchmark for meaningful  measurements as well as a regular review to monitor and assess performance.

Establish a robust content strategy with SEO-optimized content written by our team of content and copywriters

A curated list of topics designed to resonate with your audience and to inspire you for ongoing client-centered content creation.

Starting $895 per month. Schedule a call to discuss.

Websites not built by Clarity Web Design Studio or older than 2 years must have a technical assessment completed prior to signing up for a care plan. Please Request an Evaluation.

All Care Plan clients are eligible for our VIP Design Days. Monthly and annual payment plans are available. All plans require an annual commitment. Website optimization is completed at time of migration to our Care Plan. If additional optimization is required over time this will be completed billed as a separate project if required. 

Additional Services

$2695+

VIP Design Days

Schedule a Day for Comprehensive Website Upgrades!

Reserve a day for our expert team to make substantial enhancements to your website. This may involve tasks such as adding new pages, creating forms, integrating new third-party applications, revamping the website’s appearance, conducting SEO and UX audits, and more.

This service is available for Website Care Plan clients only.

FAQ

Do you maintain websites that you didn’t design and develop?

Yes, we can maintain your website even if we didn’t initially design or develop it.

Before we commit to your site, we’ll perform a technical audit and assessment of the existing design and development to ensure we can maintain it appropriately. Please send us a request to get started.

I’m not on WordPress. Can I still sign up?

Our Website Care Plans apply to WordPress clients only. Shopify clients can contact us directly to discuss customized options.

What’s included in Unlimited Edits?

Unlimited edits do include edits to content, changing plugin settings and CSS adjustments. They do not included custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress or building out a new website or subdomain.

Can I upgrade or downgrade from one Care Plan to another?

You bet! You can upgrade or downgrade from one Website Care Plan to another as your business needs change. 

All we need is a 30-day notice via email to switch your site from one plan to another.

Do you include backups?

Depending on your Care Plan level we back up your site at least once daily, so we can get you back up and running as quickly as possible if something happens.

What if my site has been hacked?

If you’ve already noticed a problem and you’re not on one of our Care Plans, get in touch with your service provider FIRST, and don’t put it off. The longer you wait, the more likely your website will be flagged by search engines, and it will be even harder to get back online. If you are already one of our Care Plan clients, we can help with this.

My website needs an overhaul, is that covered by my Care Plan?

Major rework such as an overhaul includes any work that impacts more than 30% of a page, restructures the sitemap or significantly changes the user navigation of your website. It is not covered by our maintenance plan.

Clients on one of our Care Plans are eligible for our VIP Design Days. If you are not on a Care Plan, you can contact us for a consultation or check out our Website Rejuvenation service.

Does the monthly fee include hosting?

Our Care Plans are for maintenance services and do not include hosting.

Does it matter what host I’m using?

We’ll work with anybody regardless of their hosting provider. We understand that different websites have different needs and that people have realistic budgets that they have to meet. If you’d like to upgrade, we recommend our trusted hosting partner at Siteground.

Can you help with my email?

We are not an IT help desk but if we can help, we will. If you need assistance with email configuration, we may be able to help with this. 

Do you offer a guarantee?

As with any technology, we cannot guarantee a problem-free website. We want to help and support you throughout your business career, so we do our best to ensure that what you have is working as expected. And we keep reliable backups in case they’re needed.

How does my Website Care Plan improve accessibility?

If you’re on our Advantage or Elevate Care Plans, we can dedicate time to check, fix, and enhance accessibility. We test your site, sort out issues, and focus on what needs fixing first to boost accessibility. Better accessibility means better user experience, or UX, and that is something we all want online.

How do I send my login credentials?

You can include a self-destructing link with your login credentials during signup. Or you can send them to us after you’ve signed up. Get them to us at your convenience.

How do I send in my website edits?

Our support is available 24/7 by email to support@claritywebdesign.ca. 

How do I cancel my Website Care Plan?

You can cancel anytime by emailing support@claritywebdesign.ca. 

Don't let your website fade into oblivion.

Keep your website happy, and your visitors and search engines will be happy too.

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